At KnightlyRx, our mission is to deliver high-quality, patient-first care, providing seamless access to licensed medical professionals and affordable prescription options. We’re committed to supporting you both before and after your purchase to ensure a smooth and trusted experience.
If you encounter any issues with your consultation, order, or prescription, our patient support team is here to help. You can reach us at:
- Phone: XXX-XXX-XXXX
- Email: support@knightlyrx.com
Below, you’ll find a breakdown of common post-purchase situations and how we handle them to best support your care.
Prescription Medications
Due to strict federal and state laws, prescription medications cannot be returned once they’ve been dispensed by the pharmacy. Once your payment has been processed and the shipment has been handed off to the carrier (e.g., USPS, FedEx, or UPS), the order is considered final and non-refundable.
However, if your order hasn’t shipped yet, you can still log into your KnightlyRx account to update your shipping address, modify your payment method, or cancel your subscription.
If your medication arrives damaged or goes missing during transit, please reach out to our patient care team right away:
- Phone: XXX-XXX-XXXX
- Email: support@knightlyrx.com
We're here to make sure you receive the care you deserve.
Over-the-Counter (Non-Prescription) Products ???
KnightlyRx may accept returns on unopened, non-prescription items within 30 days of the purchase date. Please note that customers are responsible for return shipping costs, and we do not accept packages sent as Cash on Delivery (COD).
To request a return, contact our patient care team with the following information:
- Your order number
- The product name
- Your reason for return
You can reach us at:
- Phone: XXX-XXX-XXXX
- Email: support@knightlyrx.com
Returned items must arrive in their original, untampered condition. We reserve the right to deny any return if the product appears used, opened, or altered in any way.
Once your return is received and approved by our team, we will process a refund to your original payment method for the purchase price of the item.
Return Address ???
All approved returns should be mailed to the following address:
[Enter Return Pharmacy Address Here]
Please ensure your return includes your order number and any relevant correspondence to avoid processing delays.
Lost or Delayed Packages
In the rare event that your order is lost in transit, KnightlyRx will reship your prescription or non-prescription product at no additional cost. Before doing so, we’ll work directly with the shipping carrier (USPS, FedEx, or UPS) to help locate and redirect the package if possible.
Please note that weather-related delays may affect delivery times. Since we currently do not ship temperature-sensitive or refrigerated items, longer transit times will not impact product integrity.
If your package is missing or fails to arrive at the shipping address you provided, please reach out to our patient care team as soon as possible:
- Phone: 855-924-4844
- Email: support@knightlyrx.com
We're here to help ensure your order gets to you safely.
